ATTA TOOD® Wholesale Information
ATTA TOOD Wholesale FAQ
We’re so glad you’re here! We’ve put together answers to our most frequently asked questions to make your experience smooth, fun, and easy. If you don’t see your question below, feel free to reach out!
1. How do you ship orders?
We ship via UPS and USPS. Small orders go out in large poly mailers, while larger ones are boxed up with care. Every order is securely packaged and ready to roll!
2. What’s your turnaround time?
We aim to ship within 8–10 business days, but we’re currently averaging around 5 business days. During holidays, it may take up to 14 business days—we’ll always give you a heads-up if that’s the case!
3. What if something is missing from my order?
We snap a pic of every order before it ships, but mistakes can happen. If something's off, contact us right away—we’ll fix it ASAP.
4. What if my package arrives damaged?
Please inspect your order as soon as it arrives. If anything's wrong, reach out to us and we’ll make it right.
5. How do you ensure product quality?
We thoroughly inspect every item before shipping, but if we miss something, let us know within 5 business days of receiving your order. We typically resolve issues within 5 business days. Please review our return/damage policy for full details.
6. Do you make your apparel in-house?
Yes! All of our items are made right here at our headquarters in DuBois, Pennsylvania.
7. Do you offer specials?
Yes, we do! You’ll get free shipping on orders over $100 and no minimums
8. Can I make special requests?
Absolutely! If you need a different brand, style, size, or design, just let us know—we’re happy to help.
9. What’s your MOQ (minimum order quantity)?
Our website has a $100 minimum order, but you are welcome to mix and match different designs, colors and sizes to reach the minimum.
10. Do you offer drop shipping?
Yes! Set up an account, enter your customer’s address at checkout, and we’ll ship directly from our "Warehouse" in DuBois, PA. Just double-check that the shipping address is correct.
11. Do you offer flat-rate shipping?
Yes! We offer flat-rate shipping across all orders, including Shopfiy Collective drop shipping. Details can be found in our shipping policy.
12. Can I use your mockups?
Of course! You’re welcome to use our mockups—just be sure to watermark them. Please note: mockups are only for your website and private groups, and should not be used in destash or buy/sell groups.
13. Where do you get your graphics?
We create many of our own designs and also license amazing work from talented designers. If you ever have a concern about a graphic you've purchased from us, please reach out immediately so we can assist or address the issue.
14. Is ATTA TOOD® trademarked?
Yes! ATTA TOOD® is a registered trademark with the United States Patent and Trademark Office (USPTO). We are very mindful of existing trademarks and do our best to stay on top of registrations, but with so many new trademarked terms popping up every day, something may occasionally slip through. If you spot something, please let us know and we’ll take action right away.
15. Does ATTA TOOD® sell retail?
16. Do you require a resale tax certificate?
Yes, we do! Please email your resale certificate to info@attatood.com and include your name, company name, address, and phone number. This is required for purchases on our wholesale site and Synclogic.
Don’t have a certificate? If you’re using Shopify Collective, you can connect to our retail store www.attatood.com
We are based in Pennsylvania where clothing is not taxed. While we currently don’t collect sales tax in most states, once we reach Nexus in your state and you don’t have a resale certificate, we will be required to charge sales tax.
17. How do I stay updated on new releases?
We recommend creating an account and subscribing to our email list to receive updates about new releases, specials, and announcements. You can also check back on our site regularly—we love keeping things fresh!
18. Can I use your product descriptions?
Yes! Our product listings are written with retailers in mind. You’re welcome to use them, but feel free to tweak the wording so it fits your brand voice.